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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hannah Kohler

Hannah Kohler

November 23, 2024

5  out of  5
rating by Hannah Kohler
"We have been working with Phil for years now, and he and his office are always exceptional (communicative, clearly care about their clients, etc.). So, when we purchased our first home, we contacted Phil right away. He helped us get a great rate through bundling policies we already had, and made the process easy. We are so grateful!"
We responded:
"Thank you, Hannah, for the kind words. We appreciate the opportunity to help you with Automobile and Homeowners Insurance. "
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Chuck Crandell

November 22, 2024

5  out of  5
rating by Chuck Crandell
"Great people"
We responded:
"Chuck, thank you so much for taking the time to leave us feedback.”"
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JenLuvsToneJustUS Cardona

November 21, 2024

5  out of  5
rating by JenLuvsToneJustUS Cardona
"Great customer service!!!!!!"
We responded:
"Thank you so much for the 5-Star review! It makes our day to hear that you are happy with our service!"
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Gregory S Moss

November 21, 2024

5  out of  5
rating by Gregory S Moss
"Best Insurance Agency I’ve ever dealt with. Rates are competitive. Customer service is excellent. Nice people doing a great job. Couldn’t recommend them more highly!"
We responded:
"Hi Greg, Thank you so much for the kind words. We’re happy that you have had a great experience with us! We are proud to meet your insurance needs. "
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Amaris Benavidez

November 21, 2024

5  out of  5
rating by Amaris Benavidez
"Excellent! Excellent service! I have enjoyed being a customer"
We responded:
"Thank you for the amazing 5-star review, Amaris! We're thrilled to hear you've enjoyed your experience with us and appreciate your kind words about our service. We look forward to continuing to serve you and providing excellent service in the future! -Phil"
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John Ingro

November 14, 2024

5  out of  5
rating by John Ingro
"Billy Center says that Phil is a great agent to work with and he’s very satisfied with him and his services."
We responded:
"Thank you for the kind words. My team and I are thrilled to hear that you are happy with our services. Thanks again!"
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PENNY D.

July 10, 2024

5  out of  5
rating by PENNY D.
"Having a helpful and knowledgeable representative assisting with insurance inquiries is always wonderful. Aliyah's expertise made the process much smoother and more efficient, and her knowledge of the policies I was inquiring about helped me make an informed decision. I appreciated that Aliyah helped me thoroughly understand and that she addressed and answered my concerns. Not only was I impressed with the excellent customer service, but I was able to save a lot of money by switching to State Farm from my former Insurance company! Aliyah did just that!"
We responded:
"Thank you for the kind words! We love hearing from our customers and are happy Aliyah provided you with such excellent service."
Profile photo of MAJESTIC AMAZONS

MAJESTIC AMAZONS

June 29, 2024

5  out of  5
rating by MAJESTIC AMAZONS
"Been a customer for over a decade, every single employee have been the best! Shout out to Francheseca for having the best communication thru email, Very very very PLEASED. Thank you!"
We responded:
"Wow, thank you for all your support over the past decade! My team and I appreciate your kind words and long-standing support! I’m delighted that every employee has provided excellent service, especially Francheseca. We can’t wait to assist you for many years to come! – Phil "
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Nicole Prieto

April 26, 2024

5  out of  5
rating by Nicole Prieto
"Aliyah was my person who helped me and let's say I'm very satisfied with State Farm can't wait to get family to go with them for car insurance."
We responded:
"Thank you for sharing your experience, Nicole! I’m delighted to hear that Aliyah provided you with excellent assistance and that you're satisfied with State Farm. We're also looking forward to welcoming your family to join us for auto insurance. Feel free to reach out if you need further assistance or have any questions. We're here to help! – Phil"
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Geri Phillips

February 23, 2024

5  out of  5
rating by Geri Phillips
"Great office......great service. All the girls are friendly and knowledgeable!!"
We responded:
"Thank you for your positive feedback about the office and service. We're thrilled to hear that you had a great experience with the staff. It's wonderful to know that they were both friendly and knowledgeable, which undoubtedly contributed to your overall satisfaction. We appreciate your review and look forward to serving you again in the future.."
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Len Osborne

November 11, 2023

5  out of  5
rating by Len Osborne
"Rock solid and very, very competitive"
We responded:
"Thank you for taking the time to leave us a review, Len! Seeing you use the words "rock solid" to describe our service made my day. Providing top-notch service and competitive offerings is our priority. Thank you for choosing us as your insurance provider! -Phil"
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Cynthia Buck

September 22, 2023

1  out of  5
rating by Cynthia Buck
"These peopl don’t know what they are doing, in 2 months I received at least 4 copies of auto and 2 of re done home insurance policies…. Liars"
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Madison Kohler

September 7, 2023

5  out of  5
rating by Madison Kohler
"Great agency and friendly service. Maria is fantastic!"
We responded:
"Madison, thank you for your 5-star review! We appreciate you taking the time to share your experience with Maria and our State Farm office. We’re happy you’ve received friendly customer service. – Phil"
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Mariah Renèe

August 31, 2023

5  out of  5
rating by Mariah Renèe
"I am SO GRATEFUL for Aliyah at State Farm! Recently Liberty Mutual raised my insurance for no apparent reason so I was shopping for a new provider. I had asked for a quote from a few places but Aliyah ended up sending me a personal email with all the important information! I couldn’t believe the quote was real at first because it was significantly cheaper than what I as paying so I wrote her back and said “Is this a scam email or is this real?” Haha it was definitely real and again I am so glad it was! Liberty was charging me $107 each MONTH but Aliyah (State Farm) is only charging me $63/a month! AND she added the renters insurance which was PERFECT! Thank you again for your exceptional customer service Aliyah! You have saved me so much money❣️ And who doesn’t love to save?😏"
We responded:
"Mariah, thank you for your kind words! We love working with Aliyah and I am glad you feel the same way. I applaud Aliyah for her dedication to providing great customer service, great coverage, and efforts to save you money! 😃 Thank you for switching to Phil Pettit State Farm. "
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Dechen Lhamo

August 1, 2023

5  out of  5
rating by Dechen Lhamo
"My husband and I have been with Phil Pettit's State Farm office since 2001. We wouldn't go anywhere else. We buy all of our insurance here. Phil is easy to talk to and works hard to keep us properly covered. Francesca and Maria are really nice too. Thank you again!"
We responded:
"Thank you for being a loyal customer for the past 21 years! We're delighted to know that we are easy to talk to as we ensure you’re properly covered. We appreciate your kind words and remember, we’re just one call away. - Phil"
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AMANDA BRANHAM

June 27, 2023

1  out of  5
rating by AMANDA BRANHAM
"I have been with them for many years and have over 8 policies with them! but loyalty means nothing, the issue I had they refused to make it right and said it was my fault and they had proof! oh ok.... well so do I but no need argue because I don't need that from my agent. So currently out looking for new insurance. Thanks"
We responded:
"Hi Amanda, we are sorry to hear that you are frustrated with your experience with our office. If you would like to discuss further, please call us at (505) 875-1300. "
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Shaphan Hawks

June 6, 2023

5  out of  5
rating by Shaphan Hawks
"Mind blowing awesome experience with everyone and especially Aliyah. She is smart, responsibile, affable, proactive and that's a combination you don't see very often."
We responded:
"Thank you for your amazing review, Shaphan! We are so happy to hear you enjoyed working with Aliyah. She is a great member of our team! - Phil"
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Butter Cup

May 11, 2023

5  out of  5
rating by Butter Cup
"Aliyah was amazing! Such amazing customer service. We laughed, talked and I was fully covered in under 15 mins. Thank you thank you! I highly recommend State Farm, I have been doing business with them for years, and even after a lapse in my coverage, my rates are still low!"
We responded:
"Thank you for your review! Our team strives to build personal relationships with our customers while providing high-quality, efficient service. We appreciate you taking the time to provide feedback and for recommending the Phil Pettit State Farm office. – Phil "
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Byron Elliott

March 31, 2023

3  out of  5
rating by Byron Elliott
"Nice place"
We responded:
"Byron, thank you for your review! Please let us know how we can further assist you with your insurance needs. – Phil "
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joseph granger

March 17, 2023

4  out of  5
rating by joseph granger
"Ladies in the office are really friendly and helpful every time I called they were able to help me"
We responded:
"Joseph, thank you for your positive review! We’re so happy you’ve received friendly and helpful service from the Phil Pettit State Farm team! Please do not hesitate to reach out to us for assistance in the future. – Phil "
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Edmund Ford

March 14, 2023

1  out of  5
rating by Edmund Ford
"I do not recommend doing business with this Agent. Dropped the ball on my recent claim. Customer service needs attention at this office. Can never get a hold of Phil, was informed he wouldn't be available to give me a call in 2 weeks. 2 weeks turned into a month. Professionalism with Phill Pettit and his assistants is lacking. Office attempted to put out the fire by arguing with me and discounting my complaints which only make the customer feel invalidated and not valued. Extremely disappointed with this agent."
We responded:
"I’m sorry you were unhappy with our services. We appreciate your feedback as we strive to provide the highest standard of service to all our Good Neighbors in Albuquerque and the surrounding area. – Phil "
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Victoria Griego

February 27, 2023

5  out of  5
rating by Victoria Griego
"Aliyah was very helpful, super sweet, understandable, & very patient I would definitely recommend :)"
We responded:
"Victoria, thank you for the kind words regarding Aliyah! "
Profile photo of Louie Dotson

Louie Dotson

October 19, 2022

5  out of  5
rating by Louie Dotson
"I've been with the Phil Pettit office for over 20 years and have been extremely happy. Every interaction or anything I need is always met with professionalism and the very best customer service. Maria over at the Phil Pettit office is always extremely helpful."
We responded:
"Thank you for the kind words. We appreciate the opportunity to provide Auto and Home Insurance to you!"
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Tucker Vensel

September 16, 2022

5  out of  5
rating by Tucker Vensel
"The staff here is incredibly friendly and lovely to chat with. Maria is very knowledgeable about the industry. She is there for every client and ensures that they're all well taken care of. I really appreciate everything they do! :)"
We responded:
"Thank you Tucker for the positive feedback!"
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M James

September 15, 2022

1  out of  5
rating by M James
"I vote 5 stars for State Farm coverage and 0 for Phil Pettit customer service. I have been a client for 10 years but will be making a big change this week. In December 2021 I had a vehicle stolen and contacted Phil Pettit's office to cancel coverage. The car was removed from my policy and there was a noticeable decrease in my monthly bill (dropped -$59). Sadly my vehicle was never recovered. I received a letter in May 2022 that "due to the issuance of the Wildfire Emergency Order coverage was reinstated". My bill decreased another -$36 (down -$95 from original plan). Then in June my bill arrives and it increased by $56, no explanation. I called the office and spoke to a young lady who nonchalantly informed me, they don't tell customers when there's a change to their bill. She directed me to the renewal policy (which was snail mailed) instead of offering any sort of assistance or explanation herself. I used to be comfortable enough with State Farm practices and the staff at Phil Pettit's office, I didn't feel the need to hound them like other companies. Lesson learned, it's a new day. PHIL: I'm fine paying increases, so long as there is transparency and some resemblance of customer service. If loyalty means nothing to your company, ignore this review. Sincerely, A former client"
We responded:
"Hello, I apologize for the miscommunication with your policy. Please know that I am happy to personally meet with you via phone or in person to further discuss your situation. Give us a call at 505-875-1300. Thank you."